REDZUAN BIN ABDUL RAHIM IWAN
Kuang,10
Summary
Adept at enhancing technical skills and fostering critical thinking, I spearheaded training program design and evaluation at Safeguards Secure Solution, boosting employee satisfaction and efficiency. My expertise in Learning Management Systems and relationship building, coupled with a knack for adapting to change, significantly improved training outcomes and operational excellence. Seasoned Technical Trainer with 5 years of experience managing technology training requirements and curriculum to meet skills-development initiatives. Detail-oriented when working with team to outline, process and provide resources to meet technical goals. Organized approach to streamlining and compiling complex documentation and instruction programs. Knowledgeable oversight and tracking of technology sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Trainer
Safeguards Secure Solution
Petaling Jaya (Remote)
11.2023 - Current
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Conducted thorough needs assessments to identify areas for improvement in training materials and methods.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Conduct training sessions for new technician staff and ensure each technician completes the training.
- Implement refresher training sessions.
- Conduct training at the branch manager level.
- Develop new training programs based on customer requirements.
- Attend meetings with customers, such as banks.
- Develop slides, notes, and assessments.
- Develop proposals for new projects.
- Create meeting timelines.
- Ensure that all staff across all branches have attended the training sessions.
- Enter employee data into the database.
- Update the HR department about new staff.
Lecturer Tvet
Carsome Academy
Kota Damansara
07.2021 - 11.2023
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
- Maintained open lines of communication with parents through conferences, email correspondence, and phone calls to provide ongoing updates on student progress.
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Technical Trainer
Quality Bus And Coach
Shah Alam
09.2018 - 05.2021
- Maintained detailed records of employee progress throughout training programs, allowing managers to easily track improvements over time.
- Provided ongoing support for alumni of technical training programs, answering questions or offering additional resources when needed.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Developed customized learning plans for employees at different skill levels, ensuring optimal knowledge retention and skill development.
- Boosted employee satisfaction rates through personalized coaching sessions, addressing individual challenges and concerns related to technology use.
- Evaluated training effectiveness through regular feedback surveys, making necessary adjustments to course content as needed.
- Updated training coursework and requirements according to group and technology changes.
- Collaborated with subject matter experts to develop tailored courses for specific roles within the organization.
Painting Technician
Cameron A Schlumberger Company
Subang Jaya
08.2015 - 08.2018
- Streamlined painting processes for increased efficiency and improved customer satisfaction.
- Improved workplace safety awareness through consistent adherence to established protocols and procedures.
- Contributed to team-building efforts by fostering a positive work environment focused on collaboration and skill-sharing among colleagues.
- Enhanced paint application quality by utilizing advanced techniques and tools.
- Prepared surfaces for painting by cleaning, sanding, and priming to ensure optimal paint adhesion.
- Assisted in maintaining a clean and organized work environment, contributing to overall productivity.
- Ensured timely completion of all assigned tasks through disciplined time management practices, leading to consistently satisfied customers.
- Maintained proper equipment care, extending the lifespan of tools and reducing maintenance costs.
- Completed painting projects within deadlines while adhering to safety standards and regulations.
- Reduced material waste by implementing effective inventory management practices and resource conservation techniques during projects.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
Education
No Degree - Sijil Kemahiran Malaysia Automotive
Institut Kemahiran Mara
Jasin Melaka06.2016
No Degree - Site Safety Supervisor
Skill Solution
Putra Hight02.2016
High School Diploma -
SMK Tunku Abdul Rahman Putra
Sabak Bernam12.2010
Skills
- Training Evaluation
- Adaptability to Change
- Assessment skills
- Coaching and Mentoring
- Learning Strategies
- Materials Organization
- Performance Assessment
- Monitoring
- Materials Preparation
- Learning Management Systems
- Critical Thinking
- Decision-Making
- Relationship Building
- Data Entry
Certification
- Certified Department Of Transport, Destini Prima
- Certified SKM LEVEL 3 AUTOMOTIVE BODY AND PAINT
Travel
As a dedicated and experienced Technical Trainer, I specialize in delivering comprehensive training programs tailored to the needs of technical staff, particularly within the oil and gas industry. With a strong background in both practical and theoretical aspects of technical operations, I excel in creating engaging and effective training sessions that enhance the skills and knowledge of technicians.
Key Responsibilities:
With a commitment to excellence and a passion for education, I strive to empower technical staff with the knowledge and skills they need to succeed and contribute to the organization's success.
Languages
English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)
Timeline
Technical Trainer
Safeguards Secure Solution
11.2023 - Current
Lecturer Tvet
Carsome Academy
07.2021 - 11.2023
Technical Trainer
Quality Bus And Coach
09.2018 - 05.2021
Painting Technician
Cameron A Schlumberger Company
08.2015 - 08.2018
No Degree - Sijil Kemahiran Malaysia Automotive
Institut Kemahiran Mara
No Degree - Site Safety Supervisor
Skill Solution
High School Diploma -
SMK Tunku Abdul Rahman Putra